Privacy Policy for
l89vip Bangladesh

l89vip collects personal information from you in the following ways and circumstances:

1.1 Information You Provide Directly

• Registration Data: When you create an account on l89vip, we collect your legal full name, date of birth, email address, Bangladesh mobile phone number, and a username and password of your choosing.
• KYC Verification Documents: To comply with our identity verification obligations, we may request and collect copies of government-issued photo identification (such as a National ID card or passport) and proof of address documents (such as a utility bill or bank statement dated within the preceding three months).
• Payment Information: When you make a deposit or request a withdrawal, we collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard), the transaction reference number, and the associated account identifier. We do not store full payment card numbers on our servers.
• Communications: When you contact our support team via live chat or email, we retain a record of that correspondence including the content of the messages and any attachments you provide.
• Responsible Gaming Requests: If you request a deposit limit, time-out, or self-exclusion, we record the details of that request and its implementation date.

1.2 Information We Collect Automatically

• Device and Technical Data: We automatically collect your IP address, browser type and version, operating system, device type, screen resolution, time zone setting, and the URLs of pages you visit on our platform.
• Usage and Behavioural Data: We record your gameplay activity including games played, stakes placed, session duration, login and logout timestamps, and in-platform navigation patterns. This data is used for fraud prevention, responsible gaming monitoring, and platform optimisation.
• Cookie Data: We collect data via cookies and similar technologies as described in Section 6 of this Privacy Policy.

1.3 Information from Third Parties

• Identity Verification Providers: We may receive confirmation data from third-party KYC and identity verification service providers where we have engaged them to assist with the verification of your identity.
• Fraud Prevention Agencies: We may receive risk scoring or flagging data from fraud prevention and anti-money laundering screening services.
• Payment Processors: Payment confirmation and transaction status data is received from our payment partners including bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

l89vip uses the personal data we collect for the following purposes:

• Account Management: To create, operate, and maintain your l89vip player account, verify your identity, and communicate essential account-related information to you.
• Transaction Processing: To process deposits and withdrawals through your chosen payment method and to maintain accurate financial records associated with your account.
• Identity Verification (KYC): To verify your identity, age (18+ requirement), and Bangladesh residency in compliance with our platform's obligations to prevent underage gambling and financial crime.
• Fraud and Security Monitoring: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to administer deposit limits and self-exclusion requests, and to provide appropriate support and intervention tools.
• Customer Support: To respond to your support queries, complaints, and requests, and to maintain records of such communications for quality assurance and dispute resolution purposes.
• Platform Improvement: To analyse usage patterns and technical performance data in order to improve the functionality, content, and user experience of the l89vip platform.
• Marketing Communications: Where you have given your explicit consent, to send you promotional offers, bonus notifications, and information about new games or features on the platform. You may withdraw this consent at any time by contacting support or updating your account preferences.
• Legal Compliance: To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and responses to lawful requests from competent authorities.

l89vip processes your personal data on the following legal bases:

• Contractual Necessity: The majority of the processing we carry out — including account creation, transaction processing, KYC verification, and customer support — is necessary for the performance of the contract between you and l89vip (as governed by our Terms & Conditions) or for taking pre-contractual steps at your request.
• Legal Obligation: Certain processing activities — including identity verification, AML screening, financial record-keeping, and responding to lawful requests from authorities — are necessary for compliance with legal obligations applicable to the operation of the platform.
• Legitimate Interests: We process technical data, usage data, and fraud prevention data on the basis of our legitimate interests in operating a secure and compliant platform, preventing financial crime, and improving the platform for the benefit of all users. We have assessed that our legitimate interests are not overridden by your fundamental rights and freedoms in these contexts.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

l89vip does not sell or rent your personal data to third parties. We share your data only in the following limited and controlled circumstances:

• Payment Processors: We share the minimum necessary transaction data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in order to process your deposits and withdrawals.
• Identity Verification Services: We may share identification document data with third-party KYC verification providers for the purpose of confirming your identity and age.
• Fraud Prevention and AML Agencies: We may share relevant data with fraud prevention, credit reference, and anti-money laundering screening agencies where required to detect or prevent financial crime.
• Game Technology Providers: Game providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive limited session data necessary to deliver and maintain game functionality within the platform environment.
• IT and Infrastructure Service Providers: We engage third-party service providers for server hosting, data storage, analytics, and customer support infrastructure. These providers are contractually bound to process your data only on our instructions and in accordance with this Privacy Policy.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement agencies, courts, regulators, or other competent authorities where we are legally required to do so or where such disclosure is necessary to protect the rights, property, or safety of l89vip, its users, or the public.
• Business Transfers: In the event that l89vip undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.

All third parties with whom we share personal data are required to handle that data securely and in accordance with applicable data protection obligations. We do not permit our third-party service providers to use your personal data for their own marketing purposes.

5.1 l89vip processes payment data in connection with your deposits and withdrawals. The specific data processed varies depending on the payment method used:

• bKash, Nagad, Rocket, and Upay: We store the mobile wallet number associated with each transaction and the transaction reference number provided by the payment provider. We do not store your mobile wallet PIN or any authentication credentials.
• Visa and Mastercard: Card payments are processed via PCI-DSS compliant payment gateways. l89vip does not store full card numbers, CVV codes, or card expiry dates on its own servers. Payment tokenisation technology is used where available.

5.2 All deposits and withdrawals must be made from payment accounts registered in your own name. l89vip uses automated and manual checks to verify that the payment method used matches the registered account holder name, as part of our AML and fraud prevention obligations.

5.3 Transaction records — including amounts, timestamps, payment method type, and reference numbers — are retained for a minimum of five (5) years from the date of the transaction to comply with applicable financial record-keeping requirements.

6.1 l89vip uses cookies and similar browser-based technologies to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit our site. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your logged-in session, remember your language preference, and enable core security features. They cannot be disabled without preventing the platform from working correctly.
• Performance and Analytics Cookies: These cookies help us understand how players interact with the platform — for example, which pages are visited most frequently and where technical errors occur. This data is aggregated and anonymised. We use this information to improve platform performance and user experience.
• Functional Cookies: These cookies remember choices you have made on the platform (such as display preferences) to provide a more personalised experience during your session.

6.2 l89vip does not use advertising cookies, cross-site tracking cookies, or third-party behavioural profiling technologies on its platform.

6.3 You can manage cookie preferences through your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to use the platform. Instructions for managing cookies in common browsers are available in your browser's help documentation.

6.4 We may also use session storage and local storage technologies for performance purposes. These operate similarly to cookies but are not transmitted to our servers in the same way; they are cleared at the end of your browser session (session storage) or persist until manually cleared (local storage).

7.1 l89vip takes the security of your personal data seriously and implements a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the l89vip platform.
• Encryption of sensitive data fields (including passwords and identification document data) at rest using industry-standard encryption algorithms.
• Role-based access controls ensuring that personal data is accessible only to personnel who require it to perform their job functions.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems that process personal data.
• Incident response procedures for identifying, containing, and notifying relevant parties of any personal data breach.

7.2 Despite our comprehensive security measures, no online platform can guarantee absolute security against all possible threats. You are responsible for maintaining the confidentiality of your own account credentials. If you suspect that your account has been compromised, please contact our support team immediately via on-site live chat or at [email protected].

7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, l89vip will notify affected individuals without undue delay and will take all reasonable steps to mitigate the impact of such a breach.

8.1 l89vip retains personal data for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and for as long as required by applicable legal, regulatory, and financial record-keeping obligations. Our standard retention periods are as follows:

• Account Data: Retained for the duration of your active account relationship with l89vip, and for a minimum of five (5) years following account closure, to comply with AML and financial record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or from the date of account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer Support Communications: Retained for a minimum of two (2) years from the date of the communication, or longer where the communication relates to an unresolved dispute or legal matter.
• Marketing Consent Records: Retained for the duration of your active marketing subscription and for a minimum of three (3) years following withdrawal of consent, to demonstrate compliance with consent obligations.

8.2 Where personal data is no longer required for any legitimate purpose and no legal retention obligation applies, l89vip will securely delete or anonymise that data in accordance with our internal data lifecycle management procedures.

9.1 As a data subject, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team via on-site live chat or at [email protected]. We will respond to all valid requests within 30 calendar days.

• Right of Access: You have the right to request a copy of all personal data that l89vip holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate, incomplete, or outdated. Where feasible, you can update certain personal details directly within your account settings.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected. This right is subject to our legal obligations to retain certain data for defined minimum periods as described in Section 8.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, pending verification.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you have the right to receive a copy of the personal data you have provided to us in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data that is based on our legitimate interests, including any profiling conducted on that basis. You also have an absolute right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9.2 l89vip will not charge a fee for responding to a data subject rights request unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to comply, providing written reasons for our decision.

10.1 The l89vip platform is strictly intended for adults aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

10.2 Age verification is a mandatory step in our registration and KYC process. Where we identify or reasonably suspect that a registered user is under the age of 18, we will immediately suspend that account, void all gameplay conducted through it, and securely delete the associated personal data in accordance with our data minimisation obligations.

10.3 If you are a parent or guardian and believe that a minor has registered an account on the l89vip platform using false information, please contact our support team immediately at [email protected]. We will investigate the matter promptly and take appropriate action.

11.1 In the course of operating the l89vip platform, your personal data may be transferred to and processed in countries outside of Bangladesh, including countries where our technology infrastructure providers, game providers, or payment processors are headquartered or operate their systems.

11.2 Where such international transfers occur, l89vip takes appropriate steps to ensure that your personal data receives an equivalent level of protection to that afforded within Bangladesh. These steps may include implementing contractual data protection obligations with the relevant third-party recipients, such as standard contractual clauses or data processing agreements that require the recipient to protect your data to the same standard as required under this Privacy Policy.

11.3 By registering an account and using the l89vip platform, you acknowledge and consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.

12.1 l89vip reserves the right to update or revise this Privacy Policy at any time. When we make material changes to the Policy, we will notify registered players via email to the registered account address and/or via an on-site notification displayed upon login. We will also update the effective date at the top of this page.

12.2 Your continued use of the l89vip platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to any changes, you must cease using the platform and contact support to close your account and request deletion of your data, subject to our legal retention obligations.

12.3 We recommend reviewing this Privacy Policy periodically to stay informed about how l89vip protects and uses your personal data. Archived versions of previous Privacy Policies are available upon request by contacting our support team.

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by l89vip, please contact our Data Protection team using the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly on the l89vip platform via the on-site chat widget
• Response Time: We aim to acknowledge all privacy-related enquiries within 72 hours (BST, UTC+6) and to provide a substantive response within 30 calendar days

13.2 If you are not satisfied with our response to a privacy concern or believe that we have processed your personal data unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.

13.3 This Privacy Policy was last reviewed and updated on 1 January 2026. l89vip thanks you for taking the time to read and understand how we handle your personal data. Your trust is important to us, and we are committed to maintaining the highest standards of data privacy and protection for all players on our platform.